Sewer Gas Smoke Test Saves the Day for Restaurant

We were called out to a family pizza restaurant in Orange County Ca by the owner of the restaurant.  They had been suffering from sewer gas issues for years and they were losing business and customers because of it. They had been working with the landlord who had been very helpful and supportive in the effort to solve the problem.  The landlord had multiple plumbers over the years each take a crack at it. Some performing smoke tests, some just recommending certain repairs.  Each one declaring the problem was fixed only to later find out that the problem persisted.  The landlord even hired a "night watchman" to sit in the property overnight for a period of months to verify if indeed the smell was still present.  He did indeed verify just that.

They even had someone come out from some official air quality management agency to take air samples.  Which is funny because typically sewer gas issues are something that comes and goes.  It's not going to be there all the time. There are many variables that will affect whether the smell is present at any one point in time.  So the odds are against you of doing any sort of a one time test and verifying the presence of sewer gas.

I'll give you a for instance. We had an architect who's office complained of sewer gas only at certain times of the year.  Without a doubt, it would go away for months at a time and then all of a sudden it was back with a vengence.  Finally the city was threatening to red tag the building so we were called in and we performed a smoke test.  We located  a cast iron sewer stack behind a toilet hidden in a wall that was split wide open for about 4 feet or more.  Well it was obvious that the hole in the pipe had been like that for years but still the smell would go away for months at a time.  The access point for the sewer gas was always there yet the gas was not always present.  That is quite common and has a lot to do with prevailing wind, doors and windows left open and so on.

Back to Orange County, multiple smoke tests had already been performed and some small leaks found and fixed.  Now the consensus was that it was the adjacent nail salon that was responsible for the leak possibly because there was a shared attic and no solid demising wall.  So we were in essence testing the nail salon looking for a source of sewer gas.  We blew smoke in from the nail salon for an extended period of time without any sign of smoke showing in that business.  Then after approximately a 15 to 20 minute period of time, the pizza restaurant quickly filled with smoke.  Still no smoke showed in the Nail Salon.

As it turned out, there was a shared enclosed void that had an opening above the water heater in the pizza restaurant.  The leak was far away to be sure at the other end of the void and it took time for the void to fill with smoke before it would exit the opening.

There was likely a cut off vent stack hiding at the far end of the void. It was up to the property owner to chase it down at this point.
After years and years of sewer gas issues with I don't know how many contractors and agencies involved, we solved the issue in just a couple of hours.

Superjet Sewer and Drain Cleaning, we're the ones that know what we are doing.
www.Superjetdrains.com

Grand Theft Plumbing problems Sewer and Drain Style

     Ok, another great story with a happy ending. A good customer called us to inspect a line that they were having repeat problems on.  It was a commercial property with quite a few tennants including a mix of food and administrative businesses and my customer, a property management company, suspected that the restaurants were causing the problems with their contribution of grease to the line.  We were going to video document who or what was causing the problem so that appropriate measures could be taken.
     We had the inspection scheduled for later in the week and then we got a frantic phone call from the property manager that the line was backed up again, it had just been cleared by a rooter company a week or so earlier, and he was very concerened that the overflow in the parking lot might end up in a large fine with the city. From my experience, Cerritos, Ca  commonly levies fines in the neighborhood of $10,000 for any sewage outflow that makes it into a storm drain.
     I was concerned that I couldn't get to him fast enough, we were about an hour and a half out.   With the threat of a $10,000 fine looming I told him to just have his rooter guy pop the line back open to stop the overflow.   I'll hydro jet the line and inspect as soon as I can get there.
     Well guess what, the rooter guy, a big franchise operation,  "couldn't get the line open with a mainline cable."  It happens now and then.  "He insisted that they needed to hydro jet the line themselves in order to open the line." So the property manager agreed.  Normally we do the hydro jetting and diagnosis for him for a reason.  We are very good at what we do.  Check out this link for stories from the same customer.Same customer another great story from Superjetdrains
     Needless to say I wasn't too excited about the phone call telling me that the rooter guy got the hydro jetting work but it happens, and my primary concern was for my customer to avoid a monster fine.  I lost the job but my customer was taken care of. 
     I'll say he was taken care of, they charged him $1,200.00 to hydro jet the line.  That is three times what we charge.  Alot of these companies pull that scam.  They know they have you over a barrel at that point and they just throw out a number crazy as it is. It's pure profit for everybody, everyone is making their percentange.
     Guess what happened next....your going to love this.  So a week goes by and I talked to my client and told him that I can probably still do the video inspection on the line to determine who is contributing to the grease.  I told him that chances are good that the rooter company probably did a quick jetting job and that there is still probably some grease in the line to show who is causing the problem.  So he sends us out to document it on video.
     We get there and there are only three clean/outs that could have been used to clear the line covering a distance of maybe 180 feet total.  We started the video at the upper end c/o  and we had a hell of a time just getting a picture.  Every time we put the camera in the hole it was absolutely covered in grease and we had to pull it out, wipe it off and go again.  We did this about 4 or 5 times before we were able to see anything.  After we were actually able to see the pipe wall itself  it was clearly evident that this stretch of pipe, about 80 feet, had'nt been touched by a hydro jetter.  The pipe walls were coated with a very thick layer of white grease almost like cake frosting and it was absolutely plain that a hydro jetting nozzle had not passed through this pipe.  It would have left large and unmistakeable score marks in the grease.  Just like walking in the snow.  If someone has passed by, your going to know it.  What was also odd was that the entire pipe run for the complex could have been serviced, all the way to the mainline vault, from this one clean/out.  There was no reason to use another c/o.  If you hit this one, you would get the blockage and clean the entire line at the same time.
     I gave them the benefit of the doubt and inspected the remaining two clean/outs.  Both of the remaining clean/outs showed the pipe walls covered with thick grease and again absolutely no sign of having been serviced by a hydro jetter.  Absolutely no doubt about it.  Not only that but at the turn just before the third c/o there was a huge chunk of grease coming off the pipe wall and about to drop.  I called my client and informed him that this was critical and needed to be serviced ASAP.  It could back up at any moment.  He contacted the rooter company to make good on what they were supposed to have done. 
     In the time that they took to get back to him, you guessed it, the line backed up again. This time Superjet hydro jetted the line completely and thoroughly and provided a wonderful before and after video.  It was just like night and day.

Last I heard my client was raking the other guys over the coals.  I hope so.  It looks like grand theft to me. Grand Theft California penal code

Superjet Sewer and Drain Cleaning, were the ones that know what we're doing.
Superjet Hydro Jetting Sewer and Drain

Superjet sewer and drain cleaning Testimonial

Ok, long story but a good one. Big sewer line overflow at a shopping center in Cerritos. The overflow makes it into the storm drains and the city has levied a $ 10,000.00 fine against those responsible. My client, client B, a property management co. gets involved in this mess because they share a portion of that shopping center with other owners.
The overflow actually happens on client A's corner of the property but his plumber, a big operation with quite a few trucks, tells him that the whole complex is tied together and the sewer line runs all the way around in a big horseshoe shape and into the line that overflowed. So it would be a shared responsibility.

Another huge problem is that the plumber for client "A" states that the main outgoing line is cast iron and completely falling apart and needs to be fixed immediately because the entire complex drains through it. The run was about 150 feet and I think the estimate was $17,000 to $20,000 and of course it needed to happen immediately as fast as possible.

Prior to laying out all this cash for fines and repairs, we were called in to diagnose the situation and map out the property by our client "B"
A quick check of a few clean/outs on the upper portion of the property showed that they had not even been opened in years. If they had, it would have been obvious to anyone that the sewer line did not run all in the same direction. The upper portion ran a completely different direction to a different connection on a different street. The direction of the sweep in the clean/out made this obvious. We double checked other runs by running a camera, locating and marking the runs above ground. Clearly 1/2 of the complex had no connection with the other at all.

Additional inspection showed that in the middle portion of the complex there were actually 2 side by side but separate sewer runs. They ran parallel to a point just before they ran together and then into the county sewer line. The lines became common just 50 feet before the sewer main connection.

This meant that the overflow was documented to be on one specfic line tied to one specific client, client "A".

We also inspected client "A"s sewer line and discovered that it was so heavily impacted with grease that it was impossible to make a determination of the pipe condition. We were asked by our client to hydro jet the line. When we hydro-jetted and then camera inspected the line, we discovered that the line was made of clay not cast iron and it was in perfect condtion mechanically. There was absolutely no need whatsoever for any repair.

Client "A" who ended up paying the full fine by himself is now our client. We saved him $17,000 + in repairs and we regularly hydro jet his lines to keep them free and clear of grease.
Client "B" we saved the shared cost of the $10,000 fine. They were happy.


Superjet Sewer and Drain Cleaning, "We're the ones that know what we're doing."

A Superjet hydro jetting restaurant sewer line testimonial

Ok, so we've been hydro-jetting this restaurant in Rancho Cucamonga for two or three years at least, every 4 to 6 months or so. They have had zero problems since our service started. Well, last service we got stuck in the line big time. We had to really work at it but we did managed to get our hose back out. Mind you the owner is sitting there watching this whole thing happen. We ran a camera and we could see a large hole in the pipe at a turn area. I showed the owner but maybe he didn't understand what he was looking at. I gave him all the specs and marked everything out on the ground where and how deep the problem was because he said his landlord would take care of the dig and the repair.
So 4 or 6 months later they call us back to schedule another service. I asked him about the repair. He said "There was no repair, the landlords plumber came out and ran a camera. That plumber told them that there is nothing wrong with the pipe."
Things got a little weird fast. I said I can't hydro-jet the line. I know you have broken pipe. He assured me, "no the landlords plumber says it's not broken." I offered to hydro-jet if they guaranteed us a deposit for the hose if we got stuck. I thought that was reasonable based on the fact that I knew what was coming. Well he got pretty upset with us at that and told us he wasn't comfortable using us anymore.
Ok, so what can I do, some idiot tells him there is no problem and I know that If I hydro-jet the line there is an almost certainty that we will get stuck and he will have an instant emergency dig on his hands causing the immediate shutdown of his restaurant. We were fired and we've lost business because of some idiot "plumber".
So this is the fun part, guess what happens.
6 months or so goes by and we get a phone call from the restaurant owner. He wants to schedule another hydro jetting. It seems that the landlords plumber took over the hydro jetting for the restaurant after we were let go and you guessed it, he got stuck in the exact spot we had marked for broken pipe causing an emergency dig to repair the problem. We must have looked like psychics. It was nice to get the account back but it was priceless to hear the story from the owner himself.
"Superjet Sewer and Drain Cleaning, were the ones who know what we're doing."

Hydro Jetting FAQS for sewer and drain cleaning

Hydro jetting is the use of water under high pressure to clean pipes clear of various types of debris. It's an amazing process that got it's start years ago in the oil fields and has found it's way into numerous different industries that need to keep their pipes operating at a high rate of efficiency.

It's extremely effective and in high demand for the simple reason that it is the only process that can actually clean a line of debris. You see when you run a cable in a line to clear a blockage,( ie. rooter a line), you are typically puching a hole in a blockage to allow flow again in the pipe. This can leave debris behind and this debris can act as a starting point for another blockage some time in the future. Now a skilled technician running a cable may be able to get close to the true pipe diameter but only if variables work in his favor. Never the less they will never be able to clean a line like a hydro jetter could. A common situation is a clean/out that is smaller than the mainline. For Example a 4 inch clean out on a 6 inch mainline. Now, if your running a cable your limited by that 4 inch access. If your running a cable, your punching a hole in the blockage because you can't get a full size tool into the line. A hydro jetting nozzle does not work that way. The high velocity streams of water that do the cleaning spread out to impact the pipe wall. On a regular basis we tackle major root intrusion problems, many with multiple intrusion points in a single sewer line and when finished, it was very difficult if not impossible to see with video inspection where the roots were making their way into the pipes because the pipes and joints were that clean. Just yesterday we were called to a school that had a large mainline backed up. Turned out it was an 8 inch. After we poked a hole in the blockage and it drained away a bit, we were able to see a huge root intrusion at the sweep into the line. With careful placement of a Warthog rotating nozzle we were able to polish this completely out and there were roots that were as big around as my thumb. At the other end 150 feet away in a vault was another monster root mass that was spreading out from the opening and holding back the flow. Again careful placement shredded this all out of the way without having to enter the vault and it was a deep one. This rate of success is par for the course and explains why hydro jetting is now an industry standard.

One big misconception is that the pipes might not be able to withstand that pressure. The pipes are not pressurized with water. When the water is in the hose it is under high pressure but when it leaves the nozzle it is no longer under pressure but it is traveling at a high speed. It's this speed of the water hitting the pipe walls that does the actual cleaning of the pipe.

There is a huge difference in the quality of work based on the machine used. Larger trailer towed machines are capable of producing high pressure, 4,000 psi at 18 gallons per minute. That high water flow volume is crucial to flushing the debris out of the line once it has been loosened from the pipe walls. Many many companies, plumbers use small cart type machines that they carry around inside their van. They produce a reasonable pressure but do not produce the high flow volume to flush the debris out of the line. A typical cart type jetter might produce 3,500 psi @ 5gallons per minute. If your working on a smaller line, 3 inches or less, it may be fine but a medium or larger line with any sort of heavy debris, your wasting your money. They'll be there all day on a job that a big machine could do in an hour or two. Be careful, they're probably charging the same rate as the big machine.
Hydro Jetting Grease
There are various reasons to use hydro jetting as opposed to running a cable in a line. The most glaring is grease. If your in a commercial application as in a restaurant, grease is a huge issue. We see it in homes as well but there it happens over a longer period of time. You can't touch that problem with a cable machine. By that I mean, you may cable a line open but it's going to be very difficult and time consuming and it will not last long. Depending on how severe the problem is, it could last a week or a day. Any restaurant manager with more than a few years in the business has figured this one out already and can probably give you an ear full.

One of the heaviest situations I have run into are some of the El Pollo Loco restaurants we service. Think about how many chickens they cook every day with three shifts a day. Now multiply that by a month and now by a year. All that grease drips down from the broiler and into the broiler floor drain. We are able to clear those lines to the extent that some of those customers are jetting once every year or year and a half. That's pretty incredible.
Hydro Jetting Roots
We've already mentioned roots but let me just say that completely cleaning the roots out of a line as opposed to punching a hole with a cable machine will allow longer intervals between services and also help to minimize the amount of damage done by the roots to the pipe itself. We are probably all familiar with that stretch of sidewalk in our neighborhood slowly buckling up over the years. Every year the concrete gets pushed up a bit more and more by the tree roots. Well the same thing is happening under the ground with respect to roots entering sewer and drain lines. If you don't keep these in check, they move the pipe more and more and can and often do cause pipes to crack and collapse. It's going to be expensive to fix and if the pipe is deep, it's going to be very expensive.
Hydro Jetting Debris
The other situation is debris. We had this job a while back where a lady was dumping her cats litter box into her toilet. This had been going on for quite some time till finally, you guessed it, the toilets didn't work anymore. Well you can't cable that type of a blockage. It's completely ineffective. All the cable does is stir the debris. We were able to actually pull a great deal of that material out of the line through the clean/out on the side of the house. Think of a badmitten bird. The little plastic skirted toy that you bat back and forth with a raquet. A hydro jetting nozzle looks similar when the water leaves the nozzle. If you go beyond the debris and slowly pull back, those fingers of high pressure water will pull the debris back with it as they scour the pipe walls. Pretty amazing result. We pulled a huge amount of cat litter out of their lines in just a couple of hours. When we left, everything was working perfectly.
Hydro jetting is more effective at longer distances.
Another neat thing about the hydro jetting process is that it is able to deliver it's full cleaning effectiveness at very great distances. Our machine carries 500 feet of hose. Many of our jobs require that or more. But what is interesting is that the nozzle delivers the same amount of pressure and cleaning quality if we are out 50 feet or 500 feet. This is in direct contrast to a cable machine. The motor on a cable machine produces a fixed amount of torque or power to rip through that clog or roots or whatever it may be. But the more cable that is run out of the machine, the less torque or power is transfered to the cutting head at the blockage. That is because the cable actually starts to absorb some of that energy. The more cable you have out, the more energy or torque is absorbed by the cable. A cable machine is also pretty much at the end of it's limit in the 150 to 200 ft range.
Doing The Impossible
Cast iron drain or sewer pipe that is fairly old tends to blister on the interior. This blistering makes the pipe very rough and it tends to catch debris, grease etc. With time, this can literally change the interior shape of the pipe with large ledges left and right of the flow channel line. These can get almost as hard as a rock. Hydro jetting is unique in that it is a process that is, in many instances, capable of returning that pipe back to a round condition and substantially smoothing out the surface. This may allow a customer to postpone pipe replacement and save them thousands of dollars. That isn't going to happen with a cable machine.

Never Never Never sign a lease or buy a building without a sewer inspection.

I can't tell you how many customers I have that are just sick. They hold leases on their restaurants or buildings and they come to find out that they have major sewer or drain line problems that have clearly been there prior to their move in. Unfortunately most commercial leases that I am aware of make the tenant responsible for all the drains and sewer lines within the building up to the mainline tie in outside of the building. I have a sweet lady, we'll call her Edith. She has been in this restaurant space for 6 or 7 years and she has constantly had to fight various drain problems. We have smoke tested her place several times on different occassions because of very strong sewer gas leaks within the building. We found degraded vent pipes in the walls and in the drop ceiling. These sections of degraded pipe allowed sewer gas to enter the building and it was affecting her business in a big way. We find and fix her problems when they pop up but there is a cost. The cost of the test, sometimes the walls have to be opened then repaired and then there is the business lost. That's just the vent pipes.
She also has regular sewer line backup issues because of degraded cast iron lines. Some lines are old and very rough. Sometimes this can be helped a bit with hydro jetting. Hydro Jetting with a large powerful machine can smooth out this rough pipe to some extent but if the pipe is getting thin with age or worse yet has holes in it, there isn't alot you can do short of major repair. The repair costs for what Edith is facing are easily in the ballpark of $6,000 plus. All this falls on her because of the way the lease is written. Take a look at the following link that shows a video of a seriously cracked sewer pipe that runs just under the corner of an apartment building.
http://www.superjetdrains.com/videos.php
We were able to line it with a cured in place pipe liner. If we had to excavate things would have been very expensive.
I would strongly recommend to anyone who is considering buying any sort of a building or leasing a property that they perform a camera inspection of the sewer and accessible drain lines. I would suggest a sewer and drain expert or specialist as opposed to just a run of the mill plumber. The specialist is going to have a much better understanding of what there looking at because it's all they do. If your in Southern California, give us a call. SuperJet Sewer and Drain Cleaing. SuperJetDrains.com It is what we do.
A visual inspection will quickly locate problems like a severe belly or low spot in a line that acts as a collection spot for debris. These are very often the cause of repeated backups. These cant be fixed short of digging it up and repairing it. ( We just did a diagnosis inspection of a beautiful house worth over a million dollars with a wide open floor plan and a long span across the house covered in beautiful stonework. The sewer line runs across the house under this same stonework and is plauged with multiple low spots or bellies in the line that regularly cause backups. The only way to fix this is to dig it up and regrade the pipe run. His only other option is to hire us on a regular basis to do a preventative maintenance with Hydro Jetting the sewer line.)
The other thing that comes to mind is that now many cities are making the homeowner responsible for the entire sewer lateral that runs from their house all the way to the cites mainline tie in point in the street. This is serious stuff. If you have a problem in that run after it hits the street, the cost to repair can be huge. A common number for a repair in the street with all it's additional issues, permits, certifications and costs can go $30,000+ very quickly. Think about that for a minute. How many houses or properties have you bought and did you ever do a sewer inspection?
One last thought, I do this for a living. About 50% of the time when we run a camera to inspect a line for whatever reason, we find a problem.