Superjet sewer and drain cleaning Testimonial

Ok, long story but a good one. Big sewer line overflow at a shopping center in Cerritos. The overflow makes it into the storm drains and the city has levied a $ 10,000.00 fine against those responsible. My client, client B, a property management co. gets involved in this mess because they share a portion of that shopping center with other owners.
The overflow actually happens on client A's corner of the property but his plumber, a big operation with quite a few trucks, tells him that the whole complex is tied together and the sewer line runs all the way around in a big horseshoe shape and into the line that overflowed. So it would be a shared responsibility.

Another huge problem is that the plumber for client "A" states that the main outgoing line is cast iron and completely falling apart and needs to be fixed immediately because the entire complex drains through it. The run was about 150 feet and I think the estimate was $17,000 to $20,000 and of course it needed to happen immediately as fast as possible.

Prior to laying out all this cash for fines and repairs, we were called in to diagnose the situation and map out the property by our client "B"
A quick check of a few clean/outs on the upper portion of the property showed that they had not even been opened in years. If they had, it would have been obvious to anyone that the sewer line did not run all in the same direction. The upper portion ran a completely different direction to a different connection on a different street. The direction of the sweep in the clean/out made this obvious. We double checked other runs by running a camera, locating and marking the runs above ground. Clearly 1/2 of the complex had no connection with the other at all.

Additional inspection showed that in the middle portion of the complex there were actually 2 side by side but separate sewer runs. They ran parallel to a point just before they ran together and then into the county sewer line. The lines became common just 50 feet before the sewer main connection.

This meant that the overflow was documented to be on one specfic line tied to one specific client, client "A".

We also inspected client "A"s sewer line and discovered that it was so heavily impacted with grease that it was impossible to make a determination of the pipe condition. We were asked by our client to hydro jet the line. When we hydro-jetted and then camera inspected the line, we discovered that the line was made of clay not cast iron and it was in perfect condtion mechanically. There was absolutely no need whatsoever for any repair.

Client "A" who ended up paying the full fine by himself is now our client. We saved him $17,000 + in repairs and we regularly hydro jet his lines to keep them free and clear of grease.
Client "B" we saved the shared cost of the $10,000 fine. They were happy.


Superjet Sewer and Drain Cleaning, "We're the ones that know what we're doing."

A Superjet hydro jetting restaurant sewer line testimonial

Ok, so we've been hydro-jetting this restaurant in Rancho Cucamonga for two or three years at least, every 4 to 6 months or so. They have had zero problems since our service started. Well, last service we got stuck in the line big time. We had to really work at it but we did managed to get our hose back out. Mind you the owner is sitting there watching this whole thing happen. We ran a camera and we could see a large hole in the pipe at a turn area. I showed the owner but maybe he didn't understand what he was looking at. I gave him all the specs and marked everything out on the ground where and how deep the problem was because he said his landlord would take care of the dig and the repair.
So 4 or 6 months later they call us back to schedule another service. I asked him about the repair. He said "There was no repair, the landlords plumber came out and ran a camera. That plumber told them that there is nothing wrong with the pipe."
Things got a little weird fast. I said I can't hydro-jet the line. I know you have broken pipe. He assured me, "no the landlords plumber says it's not broken." I offered to hydro-jet if they guaranteed us a deposit for the hose if we got stuck. I thought that was reasonable based on the fact that I knew what was coming. Well he got pretty upset with us at that and told us he wasn't comfortable using us anymore.
Ok, so what can I do, some idiot tells him there is no problem and I know that If I hydro-jet the line there is an almost certainty that we will get stuck and he will have an instant emergency dig on his hands causing the immediate shutdown of his restaurant. We were fired and we've lost business because of some idiot "plumber".
So this is the fun part, guess what happens.
6 months or so goes by and we get a phone call from the restaurant owner. He wants to schedule another hydro jetting. It seems that the landlords plumber took over the hydro jetting for the restaurant after we were let go and you guessed it, he got stuck in the exact spot we had marked for broken pipe causing an emergency dig to repair the problem. We must have looked like psychics. It was nice to get the account back but it was priceless to hear the story from the owner himself.
"Superjet Sewer and Drain Cleaning, were the ones who know what we're doing."