Just another day of drain cleaning and a testimonial

We were recently called by a homeowner that had root intrusion and pipe issues. He was having regular backups and had called a plumber out. That plumber cabled the line and then ran a camera. He found multiple points of root intrusion into the line and immediately went into a hard sell on a new liner for the pipe. It's advantageous to install a liner usually but not always necessary. Sometimes it's more economical to clean the line on a regular basis and leave it at that.
Well, clearly the homeowner picked up on the hard sell and wasn't comfortable or interested. The plumber was more interested in selling a liner than in fixing the mans problem. Well, when it became clear that he wasn't going to sell a liner to the homeowner, the plumber was gone. The homeowner had found us online and seen our video demonstration showing how we could completely clear a line of roots.
When we arrived we immediately ran a camera to diagnose the situation. I was really surprised that the prior plumber hadn't taken the time to mark a few things out when he ran his own camera. He charged for a camera yet did very little to give the homeowner the information that the camera provided. Nothing had been marked or located. We had to start from scratch. We marked all the pipe runs, direction changes and root intrusion spots. We used the sewer camera to precisely place the cutting sewer nozzle right on top of the root masses and completely removed the roots. The prior plumber had in essence just punched a hole through the root masses with his cable machine and left a great deal of roots still in the line.
The way it stands, the homeowner can hydro jet once a year for the next 14 years before he would have spent the amount equal to a liner installation. Every situation is a little different. But you don't always have to spend the big bucks.

The following is the homeowners email to us regarding our service:

Name: Frank Robinson
Email: umpxxxxxxxxx
Phone: 949-495-xxxx
Services Required: Hydrojetting
Comments: I had my home sewer lines Hydro Jetted by this Company on Apr 20,2010 & have nothing but praise for the Company,the service provided & in particular Mark who did the work.The professioal way that the work was conducted & the willingness to educate me @ each step was out standing.I would highly recommend these people for any work you may have & plan on having them do any future work that I might require,Kuddos to Mark & thank you.